Support

No sound or delayed playback

Turn up media volume and check the selected headphone/Bluetooth output. Wait for the exercise’s loading indicator to finish, then use Replay. Reopen the lesson if loading failed. Video requires an internet connection; bundled practice does not require video downloads.

Missing Pro access

Open Settings → Restore purchases. Use the Apple account that bought the subscription. Confirm its status in Apple subscription settings. If Apple shows an active subscription but restore still fails, send the error message to support. Do not send payment card details or passwords.

Cancel or request a refund

Cancel in Apple subscription settings. Deleting Pitch Fox or its account does not cancel a subscription. For refunds, use Apple’s refund request service. See subscription terms for trial and renewal information.

Progress and a new phone

Signing in with the same Apple identity enables cloud progress backup. Use the same choice of Apple identity on the new phone and allow syncing to finish. Signing out preserves local progress. Without an account, progress is stored on your phone and may be included in your iOS device backup.

Do not reset progress to troubleshoot a sync failure. Reset changes learning data and, while signed in, replaces the cloud backup after server confirmation. Contact support if a backup does not appear.

Videos or sign-in unavailable

Check your connection and retry. Lesson notes and bundled practice remain available while the video service is unavailable. If Sign in with Apple is unavailable, you can continue without an account. Report a repeatable error with its exact wording and approximate time.

Privacy, deletion and accessibility

For access, correction, export or deletion requests, email the same contact with “Pitch Fox privacy request.” In-app deletion instructions are available without contacting support. For accessibility problems, include the screen and the setting involved, such as VoiceOver, larger text or Reduce Motion.